Levante Shoes Frequently Asked Questions Banner - Mobile

FAQs

HOW MUCH TALLER WILL I BE IN MY LEVANTE SHOES?

Our shoes have between a 6cm (2.4 inch) and 8cm (3.2") invisible height-boosting sole, which is enough to make you feel amazing, but not so much that you'll look or feel like you're wearing heels (or stilts!)

For reference, a pair of running shoes is usually about a 2-2.5cm (.75-1 inch) sole so our shoes will make you 4-6cm taller than your normal shoes.

DOES WALKING IN LEVANTE SHOES FEEL WEIRD OR DO THEY FEEL LIKE NORMAL SHOES?

When you first put your Levante shoes on, you may find that they feel a little strange or different to your normal shoes. This is normal and only lasts a few minutes. Once you get used to them, you'll find that they are super comfy and you can wear them all day.

ARE LEVANTE SHOES JUST FOR GUYS?

No. We have quite a few ladies who appreciate a subtle height boost in a more athletic style. To convert men's shoe sizes to ladies (US sizes), add 1.5 to the size displayed - e.g. a Men's US8.5 is a ladies US10

ARE LEVANTE SHOES COMFORTABLE?

Yes, absolutely. Our shoes have been thoughtfully and ergonomically designed in quality materials so that they are comfortable enough to wear all day and night, even if you're on your feet all day and dance the night away.

CAN I PLAY SPORTS IN MY LEVANTE SHOES?

Our shoes are more than capable of running for the bus, but not designed for your next marathon or other extended high impact activities, where a raised heel may increase your chance of injury.  That said, many of our customers find them a great option for squats - where the elevation of the heel can counteract limited ankle mobility without making you feel like your clumping around the gym in lead boots (aka lifting shoes)!

HOW LONG IS THE ORDER PROCESSING PERIOD?

We aim to process and ship all orders within 1 business day, however this can take up to 3 business days during busy times. You will receive a dispatch notification and shipping details as soon as your order is dispatched.

DO YOU SHIP INTERNATIONALLY?

Yes we ship internationally and to almost all countries. You should expect to receive your shipment 5-15 days after the order is shipped. We aim to dispatch all orders within 1 to 3 business days.

WHERE ARE YOU BASED?

We are based in Sydney Australia but ship from our international distribution hub. This enables us to keep our costs down and offer free shipping on items with similar delivery timeframes to domestic postal services.

If you need to return your items, these are returned to us in Sydney

CAN I COLLECT MY ORDER

No. As we don't hold stock at our offices, we are unable to facilitate order collection.

HOW WILL MY ORDER ARRIVE?

All orders will arrive by courier service with authority to leave and no signature required. Tracking details are provided on dispatch so you can track your delivery.

CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?

Once an order is placed, our warehouse staff can pack and ship your order as soon as possible, so it's not always possible to process address change requests. If you notice an error, please email us ASAP with your name and order number so we can try to make the corrections to your package before it departs. There's no guarantee we can make it, but we'll do everything we can!

HOW LONG DOES IT TAKE TO SHIP MY ORDER TO ME?

After placing your order, your package should be processed and shipped within 1~3 business days and you will receive an email with the tracking number as soon as it's dispatched. The majority of our customers (AU, US, UK & EU) receive their goods within 8-10 business days of purchase, including processing time, however some destinations can take up to 25 days. Please contact us before purchase if you are concerned about shipping time to your country.

WILL MY ORDER COME IN ONE PACKAGE?

Under usual circumstances, yes your order will arrive in a single package.  If your order needs to be shipped in multiple packages for some reason, we will let you know and provide you with shipping details for each package.

HOW CAN I TRACK MY ORDER?

Simply go to the Track My Order link on the footer menu and input your tracking number to see where your package is. If you need further assistance, please reach out to our team.

WHY ISN'T MY TRACKING NUMBER WORKING?

Please allow up to 24hrs after dispatch for your tracking number to be activated.  If it isn't working after this timeframe, please let us know and we will investigate.

THE TRACKING NUMBER SAYS DELIVERED, BUT I HAVEN'T RECEIVED MY ORDER?

Please contact the carrier to locate your item prior to contacting our customer service team.  Our team is happy to assist but will need to follow the same process of investigating with the carrier before we are able to arrange a replacement or refund.

WHAT DO I DO IF SOMETHING IS MISSING IN MY ORDER OR IS DAMAGED?

If any of your purchased items are missing or are damaged please email us immediately to resolve the issue on info@levanteshoes.com

I RECEIVED A DAMAGED ITEM, WHAT DO I DO?

We apologise that your shipment didn't arrive in perfect condition! Please contact us with your name, order number and details and photos of the damage for further assistance and we will arrange a replacement as a priority.

WHAT HAPPENS IF MY ORDER IS OUT OF STOCK?

We maintain regular stock of our range, however from time to time some colours or sizes may be out of stock.   If this happens, we will notify you immediately, along with an estimated dispatch date and it will be up to you if you want to wait for restocking.  If the items are not expected to be restocked within 2 weeks, we will automatically refund you for those items.

HOW QUICKLY SHOULD I EXPECT A RESPONSE TO MY EMAIL OR CHAT MESSAGE?

We aim to answer questions as soon as possible 7 days per week however, depending on what time zone you are in, there may be a delay if our team is asleep. Please allow up to 1 day for a response but we hope to have gotten back to you much more quickly.

Our timezone 9we are based in Sydney, Australia) is GMT +10 during southern hemisphere winter months and GMT+11 during southern hemisphere summer months.

WHERE IS LEVANTE SHOES BASED?

Our business is based in Sydney, Australia but ship worldwide from our central distribution hub in China

Do you still have a question? Send us an email via info@levanteshoes.com and we'll get back to you within 1 business day.