Shipping and Returns
Shipping Policy
We want you to have the best shopping experience with us. Enjoy FREE SHIPPING on all orders! Our items ship from our central warehouse in China. Most metro destinations receive orders within 8 business days from dispatch. Tracking details will be provided upon dispatch, and most items are received within 2 weeks of placing an order. If you haven't received your order within 3 weeks of dispatch, please contact us so we can investigate with the carrier.
Perfect Fit Guarantee / Exchanges
If your shoes don't fit, we'll exchange them for the next size up or down in the same style and colour at no extra charge. No need to return the original shoes. Requests must be made within 30 days of delivery, are limited to one replacement per pair, and depend on size availability.
Returns for Change of Mind
You can return items within 30 days of receipt for a full refund. Returns should be shipped to our Sydney location, and we will provide the address upon request. Customers are responsible for return shipping costs. We recommend using a tracked service to ensure the item reaches us. Please note our Sydney office is not open to the public, and we do not accept in-person returns.
Items must be returned in new, unused condition in their original packaging and will be inspected upon arrival before processing the refund to the original payment method.
Incorrect Item Received or Damaged Goods
If an item arrives damaged or if you receive the wrong item, we will arrange a full refund or exchange. Contact our team within 24 hours of receiving a damaged or incorrect order to arrange your exchange or refund. We will request photos of the incorrect item or damage as part of this process.
To arrange your refund or exchange
- To start a return, you can login to your account here with simple one-time code you will receive on your email. Make sure to use the same email when logging that was used while checking out your purchase. There you will see your order history and you can request your return.
- if you still have any questions, Email us at info@levanteshoes.com with your order number.